Nexro | Terms & Conditions

NEXRO – Terms & Conditions

Welcome to NEXRO. These Terms & Conditions govern your access to and use of our website, products and services. By accessing the website or placing an order with NEXRO, you agree to these Terms & Conditions and the other policies referred to herein.

1. General

NEXRO operates as an online multi-category e-commerce store offering products across various categories. We reserve the right to add, remove, modify or discontinue products, categories, features or services from time to time.

2. Product Information

We make reasonable efforts to display product descriptions, specifications, images, colours, prices and other information accurately. However, actual product appearance may vary slightly due to screen settings, photography, packaging updates or manufacturer/supplier changes.

Product availability is subject to stock and may change without prior notice.

3. Pricing

All product prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

Prices, discounts, promotional offers and availability may be changed from time to time. In the event of an obvious pricing or listing error, NEXRO reserves the right to correct the information and, where necessary, cancel the affected order and arrange an applicable refund.

4. Orders

Placing an order does not necessarily constitute final acceptance of the order. Orders may be subject to payment confirmation, product availability, serviceability and verification where required.

NEXRO reserves the right to decline or cancel an order in cases including stock unavailability, incorrect product/pricing information, suspected fraudulent activity, payment failure or circumstances beyond reasonable control.

Where payment has already been received for an order that cannot be fulfilled, the applicable refund will be processed in accordance with our Refund Policy.

5. Payments

NEXRO may provide prepaid online payment and Cash on Delivery (COD) options wherever available.

Online payments are processed through authorized third-party payment gateway/service providers. Availability of a particular payment method may depend on the product, order value, delivery location or other applicable conditions.

Customers are responsible for providing accurate billing, payment and contact information.

6. Shipping & Delivery

Shipping, delivery timelines, delivery charges, serviceability and order tracking are governed by the separate Shipping & Delivery Policy published on the NEXRO website.

Any delivery date or timeline communicated to a customer should be treated as an estimate unless expressly stated otherwise.

7. Cancellation

Order cancellation is subject to the status of the order and the conditions specified in our Cancellation Policy.

Once an order has entered certain stages of processing, fulfilment or dispatch, cancellation may not always be possible.

8. Returns, Replacements & Refunds

Returns, replacements and refunds are governed by NEXRO’s separate Return, Replacement & Refund Policy.

Customers are advised to review that policy before placing an order.

9. Warranty

Where a product carries a manufacturer or brand warranty, such warranty will be subject to the terms and conditions specified by the respective manufacturer or brand.

NEXRO does not provide or imply an independent warranty unless expressly mentioned on the relevant product page.

10. Customer Information

Customers must provide accurate and complete information when placing an order or creating an account.

NEXRO shall not be responsible for delivery failures, communication problems or other issues resulting from incorrect or incomplete information supplied by the customer.

Collection, processing and protection of personal information are governed by our separate Privacy Policy.

11. Promotions, Coupons & Discounts

Promotional offers, coupon codes, discounts and special campaigns may be subject to specific eligibility criteria, validity periods and other conditions.

NEXRO reserves the right to modify or discontinue promotional offers where reasonably necessary, subject to applicable law and commitments already made to customers.

12. Intellectual Property

The NEXRO name, logo, brand identity, website design, original graphics, written content and other proprietary materials belonging to NEXRO may not be copied, reproduced, distributed or commercially used without authorization.

Third-party trademarks, product names, images and other intellectual property remain the property of their respective owners.

13. Acceptable Use

Users must not misuse the website, attempt unauthorized access, interfere with website functionality, conduct fraudulent transactions, submit false information, distribute malicious software or use the website for unlawful purposes.

14. Third-Party Services

Certain functions of the website, including payments, logistics, communications and other services, may be provided or supported by third-party service providers.

Their services may also be subject to their respective terms and policies where applicable.

15. Limitation of Liability

To the extent permitted by applicable law, NEXRO shall not be liable for indirect or consequential losses arising from the use or inability to use the website or services.

Nothing in these Terms & Conditions is intended to exclude or restrict any consumer right or liability that cannot legally be excluded or restricted.

16. Changes to These Terms

NEXRO may update these Terms & Conditions from time to time to reflect changes in our services, business operations or applicable requirements.

The latest version published on the website will apply from its stated effective date, subject to applicable law.

17. Governing Law

These Terms & Conditions shall be governed by the laws of India. Any disputes shall be subject to applicable Indian laws and the jurisdiction of the competent courts, subject to any mandatory consumer-protection or other statutory jurisdiction requirements.

18. Contact

For questions regarding orders, products or these Terms & Conditions, customers may contact NEXRO through the official contact details provided on the website.

NEXRO — Everyday, Elevated.