Nexro | Refund and Returns Policy

NEXRO – Return, Replacement & Refund Policy

At NEXRO, we aim to provide customers with a reliable and transparent shopping experience. Returns, replacements and refunds are subject to the conditions below and the eligibility of the concerned product.

1. Eligible Cases

A return or replacement request may be considered if the product received is:

• Damaged at the time of delivery

• Defective

• Different from the product ordered

• Incorrect in quantity, where applicable

Eligibility is subject to verification of the request and supporting evidence.

2. Reporting an Issue — Within 2 Days

Customers should inspect the product promptly after delivery.

Any request relating to a damaged, defective, incorrect or missing product must be raised within 2 days from the confirmed date of delivery.

The customer should provide the Order ID and appropriate photographs/videos or other evidence required for verification.

Requests made after this period may not be eligible under this policy, except where otherwise required by applicable law or an applicable manufacturer warranty.

3. Evidence Required

Customers may be requested to provide:

• Order ID

• Photographs of the received product

• Photographs of the outer and inner packaging

• Product/shipping labels

• Video evidence, where reasonably required

• Details explaining the issue

Customers should retain the original product and packaging until the claim has been resolved.

4. Product Condition

Unless the nature of the defect or damage prevents it, the product should be returned in substantially the same condition in which it was received, together with its original packaging, accessories, manuals, tags and other supplied items.

Products should not be unnecessarily used, altered or damaged after delivery.

5. Change-of-Mind Returns

NEXRO does not guarantee returns merely because a customer changes their mind, no longer wants the product or does not like the product after delivery.

Any such return, if specifically permitted for a particular product, will be subject to the conditions stated on the relevant product page or communicated by NEXRO.

6. Non-Returnable Products

Certain products may be non-returnable due to their nature, hygiene considerations, customization, usage condition or other applicable restrictions.

Where applicable, such restrictions should be mentioned on the relevant product page.

This does not affect applicable consumer rights concerning damaged, defective or incorrect products.

7. Replacement

After verification and approval of an eligible claim, NEXRO may arrange replacement of the product.

Replacement is subject to product availability. If an appropriate replacement cannot be provided, an applicable refund or other appropriate resolution may be offered.

8. Refunds

Where a refund is approved, it will be processed after verification of the claim and, where applicable, receipt/inspection of the returned product.

For prepaid orders, approved refunds will ordinarily be processed to the original payment method wherever technically possible.

For COD orders, customers may be requested to provide appropriate bank/UPI details for processing the refund.

The time required for the refunded amount to reflect in the customer’s account may depend on the bank, payment gateway or payment service provider.

9. Reverse Shipping Charges

For an approved return/replacement involving a damaged, defective or incorrect product, the applicable reverse-shipping charges will be borne by NEXRO.

Customers should follow the return instructions provided by NEXRO and should not independently return a product unless instructed to do so.

10. Cancellation vs Return

Cancellation of an order before dispatch is governed by our separate Cancellation Policy.

After delivery, eligible claims will be handled according to this Return, Replacement & Refund Policy.

11. Manufacturer Warranty

Where a product carries a manufacturer warranty, issues arising outside the applicable return/replacement period may need to be addressed through the manufacturer’s authorized warranty/service process, subject to the warranty applicable to that product.

12. Contact Us

For return, replacement or refund assistance, customers should contact NEXRO through the official customer-support details displayed on our website and provide their Order ID and details of the issue.

NEXRO — Everyday, Elevated.